Privacy policy
Last updated: 17 July 2026
Otterly helps you start tasks when starting feels impossible. To do that, it handles some of the most private text you will ever type. This page says exactly what happens to it. No hedging.
The short version
- Your task text, braindumps and Room messages go to an AI model to be processed. They leave your device.
- We do not sell your data. We do not run ads. There is no tracking for advertising.
- You can delete your account and everything in it from inside the app.
- Otterly is not a therapist and not a medical service.
What Otterly collects
When you use the app without signing in. A device identifier that Otterly generates. It is not your Apple ID and not your phone's serial number. It exists so your tasks stay yours on this device.
When you sign in. Your email address, your name, and your profile picture from the provider you chose.
What you type or say. Task titles and notes. Braindump text. Messages you send in the Room. Voice notes you record. The name you set. Your reminder time.
What you do. Which steps you finish and when. That is what the streak counts.
If you subscribe. A purchase record and which plan you are on. Otterly never sees your card. Apple handles payment.
If something crashes. A crash report with your user id attached, so a bug can be traced to a session. Crash reports are configured to exclude personal data.
Who else receives it
Otterly is built by one person. Some of it runs on other companies' systems.
| Who | What they receive | Why |
|---|---|---|
| Emergent | Your sign-in details. Everything sent to the AI passes through their key proxy. | They run the backend and broker the AI calls. |
| Anthropic | Your task titles and notes, your braindump text, and your Room messages. | Their model breaks tasks into steps and replies in the Room. |
| OpenAI | Voice notes you record. | Their model turns speech into text. |
| RevenueCat | Your purchase record and your user id. | They track whether a subscription is active. |
| Apple | Your payment details. Your name and email if you use Sign in with Apple. | They process payment and sign-in. Otterly never sees your card. |
| Sentry | Crash reports with your user id. | So crashes get fixed. |
Anthropic and OpenAI process this text to answer the request. They do not use it to train their models.
Nobody else gets your data. It is not sold, rented, or shared for advertising.
How long it is kept
Your tasks, steps, streak and Room history stay until you delete them or delete your account. Sign-in sessions expire after 7 days. Crash reports follow Sentry's retention.
There is no automatic deletion of your content. If you want it gone, delete your account.
Deleting your account
Open Otterly, go to You, and tap Delete account. That removes your tasks, steps, streak, Room history and profile from our database. It cannot be undone.
Two things it does not do:
- It does not cancel a subscription. Manage that in Settings, Apple ID, Subscriptions.
- If you signed in with Apple, you can also stop sharing your details. Go to Settings, tap your name, then Sign in with Apple, then Otterly.
If you cannot reach the app, email the address below and we will delete it for you.
Crisis resources are not a crisis service
Otterly is a companion, not a therapist. It does not diagnose, treat, or give medical advice.
Otterly shows crisis phone numbers when it detects certain words, and lists them on a page you can open any time. Those numbers belong to independent organisations. Otterly does not operate them, cannot guarantee they will answer, and does not contact anyone on your behalf.
Detection is a keyword check. It will miss things. Never rely on Otterly to notice that you are in danger.
If you are in immediate danger, call your local emergency number.
Children
Otterly is not for children under 13 and is not directed at them.
Your rights
You can see your data in the app. You can delete it in the app. If you are in the EU, the UK, or another place with data-protection law, you can also ask for a copy or ask us to correct something. Email the address below.
Changes
If this policy changes in a way that matters, the app will say so before the change takes effect.